1) Click the My Account link at the top right side of our site.
2) Enter your email address.
3) Select “I am a new customer”.

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the My Account link at the top right hand side of our site to edit your account information.

Click the My Account link at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password?” That link will send an email to you with your password.

If you do need to return an order, we’re always happy to help. Simply email us and we’ll take you through the process.

If you receive a broken or damaged item, please send us a picture of it, and we shall arrange an immediate replacement for you.

1. Delivered by Amazon Logistics
Delivery time: within 2-7 days.
We provide you with the safest and fastest delivery: products purchased from either the website or Sziqiqi’s store on Amazon are delivered by Amazon Logistics.
2. International delivery
Delivery time: 10-15 days.
If some products are out of stock in Amazon’s warehouse, we will use international logistics to deliver the parcels. Hanobe’s warehouses are located close to seaports and airports and have extensive international logistics channels for flexible delivery.

1.Hanobe official website
2.Hanobe’s store on Amazon: you can click the “BUY ON AMAZON” button on the product page to go to the Amazon page for purchase, or search Hanobe on Amazon to browse our products.
*We have opened stores of different countries on Amazon, you can find us through your local Amazon site.

Yes.

If you need the item urgently, please contact us by email, indicating the delivery address and the delivery date you expect. After receiving your request, our customer service personnel shall evaluate the possibility of expedited delivery and confirm with you accordingly.

We provide a traceable logistic tracking number for each order.
After your order is complete, we will submit the logistic tracking number within 1-3 days and send the number to your registered mailbox.
After receiving the tracking number, you can log on: www.17track.net to check the delivery progress of your package.

We support PayPal and a range of credit card payments (Visa, Mastercard, Union Pay, American Express, Maestro, Diners Club, Discover, JCB). For details, please pay attention to the “Payment Method” page in the footer.

Yes.

Usually, you will get a discount of 6-10% for all orders.

If you buy lots of products and need more discounts, please contact us by email, indicating the name and quantity of the items you intend to buy. Our customer service personnel will apply discounts for you based on the purchased quantity.

We support multiple payment methods. If you cannot succeed with one payment method, you can change to another method.

If the payment still fails multiple times, please contact us and we will solve the problem for you.

Yes.

Hanobe products have been widely favoured by a great number of customers from the US, Canada, and major European countries.

If you are an agency purchaser or a store operator intending to purchase our products in bulk, feel free to contact us. We support small wholesale and customized services with flexible cooperation methods.